Frequent questions – Susiko
Nice to see you!

Frequent questions

  • How long will it take to receive my order? Production time ranges from 1 to 8 business days. This period includes the validation of the proof that we send you (in certain products, such as First Communion and Baptism), changes, etc. To this period must be added the duration of the transport, which is usually 24-48 hours.
  • In specific campaigns, such as First Communions and End of Year, the deadlines can be extended, so we recommend placing the order at least 15 days before the maximum date.
  • You will receive an email when we confirm your order, when we get to work on it, when we send a sample and finally, when it leaves for your address. At that time, you can track it online. If when the GLS courier (peninsular deliveries) arrives at your house there is no one, they will try again the next day at the delivery address you have indicated and if they still cannot locate you, they will contact you. If it is delivered to neighbors or doormen, we will always keep the signature of the person who received it.
  • All our designs appear on the web. Many times you need some color modification, just ask us in the Additional Info box. If they are more significant changes, such as a new dress, a different headdress, etc., the additional cost is €30 (you only pay it once and you can use it for all products). To communicate the change you need, you just have to request it at
  • In First Communion and Baptism orders, we will send you a proof in pdf format for your approval and, only when you are completely satisfied with the result, we will send it to print.
  • Our logo always appears small.
  • According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
  • Yes, returns will be accepted in case you receive damaged or incorrect products, or they have a defect on our part, or you are not satisfied with the quality of the delivered product. You must notify us within 48 hours and send us photos. In this case, a new product will be delivered to you at no cost to you or the amount will be refunded by electronic transfer.
  • Remember that all products vary in small details with respect to photographs or images on screens.
  • The payment of an order is considered full and unreserved confirmation of the General Conditions of Sale. After this confirmation, no cancellation can be made.
  • The order will be processed after confirmation of payment. Our company strives to keep its website accessible 24 hours a day, 7 days a week, but will not be responsible in the event of interruption, in the event of force majeure, for technical or maintenance reasons. The client declares to be aware of the technical limitations inherent to internet technology, and in particular with regard to information queries, file transfers and the risks related to this technology.
  • An order can only be canceled with the approval of our company, and in any case it will be confirmed by e-mail.
  • All the information we receive necessary to complete the orders is kept confidential and will never be made accessible to third parties or automatically added to the list of recipients of our e-newsletter with our news. In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, your data is included in a Database for commercial purposes and therefore you have the right to rectify or cancel them. To do this, you can contact us through our e-mail
  • By visiting our website, you agree not to copy, print, or download any of our products under any circumstances. You also agree that neither Susiko nor its owners are responsible for any direct or indirect damages that may arise from any order or any aspect of the order, including, but not limited to products or deliveries. Likewise, we are not responsible for delays in deliveries due to problems in the post, transport or courier. Finally, you authorize us to label our products with our logo and website address.
  • Ownership of the website:
    This website is owned by SUSIKO IKOSUS, SL
    Registered in the Mercantile Registry of Madrid, Volume 28667, Book 0, page 195, Section 8, page M-516271
    With tax domicile at Paseo de la Habana, 5 – 28036 Madrid
    Phone (+34) 609 494 781 / 607 798 282
    CIF B86189909
Not enough items available. Only [max] left.
Add to WishlistBrowse WishlistRemove Wishlist
Shopping cart

Your cart is empty.

Go shopping

Add Order Note Edit Order Note
Estimate Shipping
Add A Coupon

Estimate Shipping

Add A Coupon

Coupon code will work on checkout page